If you have any questions please contact us. In the mean time, here are a couple of questions we thought might cross your mind…
Where are you located?
Fern lives in the Redlands but services from the Sunshine Coast to Byron Bay, and everywhere in between.
What do you supply?
Along with our stunning caravan, we also provide:
Impeccable RSA qualified bar service
Glassware - water tumblers, wine & flutes, cocktails & spirits (if required)
Ice for consumption
Basic decorations for Fern
Do you supply the Alcohol?
No, Fern is a BYO bar, which will save you a fortune! Buy your alcohol cheap online or from wholesale stores and we will provide professional bar service for you and your guests.
What does Fern require on arrival?
Fern will need access to power so we can operate our on-board fridges and lights, as well as our coffee machine. At venues where power is not available the client will need to cover the cost of a generator. Fern does not need access to water.
When does Fern arrive at the venue?
We arrive 1-2hrs before the start of your event to allow our fridges to cool and to get fully set up. This is not included in your service time, don’t worry.
Do you have travel fees?
As Fern lives in the Redlands there are no travel fees for the Redlands arera. Events outside of this area will incur a fee of approx. $1/per km.
How do I book?
Please contact us sophie@fernvintagevan.com.au
We would love to discuss your event so we can provide you with a quote. We do require a 30% deposit to secure your date with the remaining amount due 4 weeks before the event.
What if I need to cancel?
Once we book in your date we no longer take any other bookings for this day. Unfortunately, this means your deposit of 30% is non-refundable. Should you cancel within 4 weeks of your booking, 50% of the total booking is payable, or within 2 weeks of your booking 100% of the total booking will be payable.
What about the weather?
Nobody can control the weather but we will work with you and your wet weather plan as best as possible. Please give us enough notice so we can make arrangements where needed.
Party on Council land:
If your event is on any other land than private property it is a requirement of the client to organise permits and to pay any fees that are applicable. We also require power for fridges and lights so this must also be organised by the client.
Rubbish removal:
Fern will not be responsible for the rubbish at your event, but we do our absolute best to keep everything neat and tidy throughout the event for easy disposal. We recommend having plenty of bins placed around for guests to put empty cans/bottles and rubbish.
Can Fern be involved in our product launch?
Absolutely! We are up for just about anything, we can decorate Fern and dress in uniforms or colours to suit your product + much more. Please contact us sophie@fernvintagevan.com.au. We would love to be involved.
How much space does Fern require?
Length 4m Width 2m Height 2.5m
Please keep in mind that we will also need enough room to tow in the caravan with our own vehicle and a space to park that vehicle out of the way.
What if things get out of hand?
We are trained will our current RSA qualifications. Your guest’s and our safety is our utmost concern. If a situation arises where a guest is being unruly and violent to us or your guests, we have every right to pack up and leave the venue without refund. The client will assign a designated contact for the event, who will be informed of any unreasonable behaviour, before things get out of hand.
Broken Glass:
There will be a breakage fee for any of our glasses broken at your event.
$2 per glass
Damage to Fern:
If a guest purposefully or negligently damages Fern at the event, the client is liable for these damages.